C&J Designs Return & Refund Policy

C&J Designs Return & Refund Policy


Effective Date: August 19, 2026

 

Because C&J Designs products may be manufactured and configured specifically for the customer’s order, returns are subject to the following policy.

Standard Returns

Unused, uninstalled, non-custom products may be returned within 30 days of delivery.

To qualify:

  • The product must be unused.
  • The product must not have been installed.
  • The product must be in original condition.
  • All components must be included.
  • Original packaging should be included when reasonably available.
  • The product must not have been modified or damaged.

Custom and Configured Products

Because C&J Designs products may be manufactured or configured specifically for an individual order, custom, modified, special-order, or made-to-order products are generally non-returnable for buyer’s remorse or change of mind.

This does not affect any rights the purchaser may have under applicable warranty or consumer-protection law.

Electrical Products

Electrical products that have been installed, wired, powered, modified, or otherwise used are not eligible for return due to change of mind.

Damaged Products

Customers must inspect packages upon delivery.

If a product arrives damaged, contact C&J Designs as soon as reasonably possible and provide photographs of:

  • Shipping box.
  • Shipping label.
  • Packaging.
  • Product damage.

Do not discard damaged packaging until C&J Designs or the carrier has completed its investigation.

Incorrect Product

If C&J Designs sends an incorrect product or configuration, contact us before installing or modifying the product.

Refunds

Approved refunds will be issued to the original payment method.

Original shipping charges are generally non-refundable unless required by applicable law or the return results from a C&J Designs error or covered defect.

The customer is responsible for return shipping on voluntary returns unless otherwise stated.

Restocking

C&J Designs reserves the right to deduct reasonable costs associated with returned products when permitted by law, including costs associated with damage, missing components, or products returned in a condition that prevents normal resale.

Any restocking or other deduction will not exceed what is permitted by applicable law.

Warranty Claims

Defective products are handled under the C&J Designs Limited Warranty and should not be submitted as ordinary change-of-mind returns.